Service Clarity & Your Agreement
shinepathy operates with a single standard: clear expectations. These terms are not a shield against accountability; they are a framework for a professional partnership. They define how our service is delivered, how you interact with this website, and the mutual responsibilities that ensure a clean, predictable outcome. We believe that in cleaning, as in architecture, strong foundations eliminate most problems. Read this as you would a project brief—thoroughly, before work begins.
1. Definitions & Scope
"The Service" refers to:
- A. On-site cleaning and maintenance at the specified property, executed by shinepathy personnel.
- B. The digital consultation, booking, and communication facilitated through this website (shinepathy.world).
- C. Associated services, including one-off deep cleans or maintenance contracts, explicitly outlined in the final Job Ticket.
All services are performed within the operational area of Prague 2 (Dittrichova 1942/20). Services outside this zone are subject to an additional travel fee, communicated and agreed upon prior to booking confirmation.
"The Client" refers to:
Any individual or legal entity (facility manager, homeowner, business owner, real estate agent) that submits a request for service, receives a quote, or authorizes a booking through the shinepathy platform.
Submission of a request via the website's "Job Ticket" interface or direct email constitutes a formal inquiry, which begins the pre-service consultation period. A booking is only confirmed upon receipt of a signed service agreement and/or deposit, as specified in the quote.
A "Job Ticket" is our formal quote document. It outlines the exact scope, time window, team assignment, and pricing. It is the single source of truth for your service.
2. Service Execution & Client Responsibilities
The Client is responsible for providing safe and lawful access to the property at the scheduled time. If access is provided via a key, lockbox, or security code, it is the Client's responsibility to verify functionality. shinepathy is not liable for lock malfunctions or delays caused by access issues. For security, we do not store physical keys longer than the service duration, unless a key-holding agreement is in place.
Payment is due upon completion of service, unless otherwise stated in the Job Ticket (e.g., commercial contracts may have NET 15 terms). We accept bank transfer and secure card payment. Cancellations or rescheduling require at least 24 business hours notice prior to the scheduled start time. Cancellations within 24 hours incur a 50% fee to cover the committed team and logistics.
shinepathy carries public liability insurance. Any damage caused by our staff must be reported within 2 hours of service completion via email to [email protected], with photographic evidence. We will assess and repair or compensate for genuine, demonstrable negligence. Pre-existing damage or wear and tear are not covered. We highly recommend that valuables and sensitive documents be secured prior to service.
Trade-offs in Service Definition
- Depth vs. Speed: A deep clean requires more time. We may recommend a phased approach to avoid disrupting your business operations.
- Eco-Products vs. Potency: Our standard is eco-friendly. For certain industrial stains, specialized chemicals may be necessary, requiring client pre-approval.
- Team Size vs. Disruption: Larger teams clean faster but may increase noise/movement. We can schedule small, sequential teams upon request.
- Access vs. Parking: Prague 2 parking is limited. We request client-provided parking permits or detailed instructions to avoid delays (incurring a waiting fee).
How We Evaluate Clarity
Our terms are tested against real-world scenarios: the office manager who needs a 2-hour window before a board meeting, the real estate agent preparing a flat for viewing, the facility manager coordinating across multiple tenants. If a clause doesn't prevent friction in these scenarios, we rewrite it. Our goal is operational transparency, not legal obscurity.
Evidence & Assumptions
Assumption: All clients act in good faith and provide accurate property information.
Constraint: We cannot clean specific materials (e.g., unsealed wood, antiquities) without a signed waiver.
What Would Change Our View: A consistent pattern of access issues across multiple properties would force us to mandate deposits or change key-handover protocols.
3. Service Area & Logistics
Our operational hub is located at Dittrichova 1942/20, 120 00 Praha 2. This central location allows for efficient response times to our primary service zone. Service outside the core Prague 2 district is available but will incur a variable travel fee based on distance, calculated transparently on your Job Ticket.
- • Standard Area: Prague 2, Vinohrady, Vršovice (flat travel fee).
- • Extended Area: Prague 1, 3, 4, 5 (variable quote required).
- • Logistics Note: We schedule with buffer time. Delays from previous jobs may affect your slot; we communicate proactively via SMS/email.
Prague 2, Dittrichova 1942/20
4. Questions & Formal Review
These terms are intended to be clear and fair. However, every property and situation has unique parameters. If any clause requires clarification specific to your project—such as access constraints for sensitive archives, or chemical protocols for pet-friendly environments—we are prepared to draft a custom addendum to the Job Ticket.
For legal inquiries or formal disputes, please contact us directly using the details below. We prioritize resolution through communication and will provide all relevant records, including time-stamped work logs and photographic evidence.
Official Contact
shinepathy
Dittrichova 1942/20
120 00 Praha 2
Czechia
Mon-Fri: 8:00-18:00
Response time: ~24 business hours